2017 World Conference on Quality and Improvement

FOCUS AREAS

• Risk and Change
  • Identifying and assessing risk
  • Managing risk; innovative approaches to mitigate risk
  • Resistance to change; approaches to shorten the change curve to move from resistance to improvement
  • Moving data to action and action to results
• Quality Fundamentals
  • Practical application and technical implementation of quality tools, methodologies, and techniques
  • The power and impact received through the use of basic quality tools
  • New applications of basic quality tools
  • Producing results
• Focus on the Customer
  • Voice of the customer
  • Customer experience
  • Customer satisfaction
  • Customer loyalty
• Quality as a Competitive Advantage
  • Quality to drive profitability
  • Data-driven decision making
  • Trending and predictive analytics
  • Effective business metrics to measure quality
• Operational Excellence
  • Innovation
  • Leadership
  • Culture of Quality
  • Employee engagement