2017 World Conference on Quality and Improvement

When:
May 1, 2017 – May 3, 2017 all-day UTC Timezone
2017-05-01T00:00:00+00:00
2017-05-04T00:00:00+00:00
Where:
Charlotte
NC
USA

FOCUS AREAS

  • Risk and Change
    • Identifying and assessing risk
    • Managing risk; innovative approaches to mitigate risk
    • Resistance to change; approaches to shorten the change curve to move from resistance to improvement
    • Moving data to action and action to results
  • Quality Fundamentals
    • Practical application and technical implementation of quality tools, methodologies, and techniques
    • The power and impact received through the use of basic quality tools
    • New applications of basic quality tools
    • Producing results
  • Focus on the Customer
    • Voice of the customer
    • Customer experience
    • Customer satisfaction
    • Customer loyalty
  • Quality as a Competitive Advantage
    • Quality to drive profitability
    • Data-driven decision making
    • Trending and predictive analytics
    • Effective business metrics to measure quality
  • Operational Excellence
    • Innovation
    • Leadership
    • Culture of Quality
    • Employee engagement
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