If Japan Can, Why Can’t We? – 1980 NBC documentary finally available!

On June 24, 1980 NBC, the television broadcasting company, presented a documentary called “If Japan Can… Why Can’t We.” as part of NBC’s White Paper series. They featured Dr. W. Edwards Deming, an american who went to Japan on 1950 and taught the Japanese his leadership philosophy and all about quality and productivity making them, at that time,[…]

Product Quality by Dr. GARVIN (1984)

  Dr. David A Garvin, Ph.D professor of Business Administration Harvard Business School wrote an interesting article about “What does product quality really mean?” where:  He identified 5 major approaches of defining quality arising from scholars in 4 disciplines: philosophy, economics, marketing, and operations management.  He built an 8-dimensional framework to elaborate on those definitions. […]

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