In Part 1, we have learned what ISO 26000:2010 is about. In this post we are going to go deeper and understand a little bit more about its implementation. How to use the standard? – Schematic overview –(Click on the image to enlarge) This image is intended to assist organizations in Read more…
What is ISO 26000:2010 – Guidance on SR?ISO 26000 is an international standard released by ISO – International Organization for Standardization – in November 2010, that focuses its discussion on Social Responsibility (SR). It was developed using a multi-stakeholder approach involving experts from more than 90 countries and 40 international Read more…
Paul Borawski asked in his new post a simple/complex question: How do you define quality? As the world keeps changing, the definition of quality does too. So Paul extended his question to: “What do you use as the best, most inclusive, and illuminating definition of quality? Test your definition against Read more…
With the purpose of celebrating November – The World Quality Month, I’ve asked people on Twitter (hash-tag #qualitymeaning) and LinkedIn a simple/complex question: What does QUALITY mean to you? I’ve received a lot of replays and of course, I would like to share some of them with you, and you Read more…
Waste elimination is one of the Lean principles and one of the most effective ways to increase quality and reduce cost. While products and services differ between industries, waste or muda – everything that does not add value from the perspective of the customer, or any material/resource beyond what the Read more…
Lean Software Development (LSD) is a term originated from a popular book by the same name, written by Mary and Tom Poppendieck. In such book, they presented the first translation of Lean principles to software development, plus 22 thinking tools to help translate those principles into agilepractices. Having its roots Read more…
CUSTOMER PERSPECTIVE Now days, the customers are who define what is quality for them based on their needs and preferences. So quality is the perception that the customer has of the product or service based upon that person’s evaluation of his/her entire experience. That perception will influence on the customer willingness to pay and use the Read more…
Dr. David A Garvin, Ph.D professor of Business Administration Harvard Business School wrote an interesting article about “What does product quality really mean?” where: He identified 5 major approaches of defining quality arising from scholars in 4 disciplines: philosophy, economics, marketing, and operations management. He built an 8-dimensional framework Read more…
Yes, there are a lot of definitions of quality; some are more related to objective facts while others to more subjective feelings. The truth is that dictionary definitions (dictionary.com) are usually not enough in helping quality professionals to understand the concept. In addition, every quality expert and every single person defines quality Read more…
